How can providing free WiFi benefit a business?

Prepare for the SQA Higher Business Management Exam. Enhance your skills with dynamic flashcards and practice questions. Explore hints and explanations to ace your exam!

Providing free WiFi can indeed attract customers to a business because it enhances the overall customer experience and adds value to their visit. In today’s digital age, customers often seek places where they can connect to the internet, whether for work, leisure, or social interaction. By offering free WiFi, businesses create a welcoming environment that encourages customers to spend more time on the premises, which can lead to increased foot traffic.

When customers have access to free WiFi, they are more likely to choose that location over a competitor that does not offer this service. This can lead to a greater likelihood of repeat visits, as satisfied customers often share their experiences with others, further promoting the business. Additionally, the ability to stay connected can encourage customers to make additional purchases, such as food and beverages, while they are working or browsing online.

In contrast, the other options either limit the benefits of free WiFi to specific groups, such as employees, or imply that it directly reduces costs or guarantees increased sales, which may not always be the case. Overall, the primary benefit of providing free WiFi is its effectiveness as a tool for attracting customers and enhancing their experience within the business.

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